Important information about the coronavirus
May 15, 2020
To better service our members’ financial needs, we are now scheduling in-branch appointments to meet with one of our team members, Monday – Friday 9:00 AM-4:00 PM at our Dallas, Houston, and Phoenix Branches.
How to schedule an appointment
Simply go to https://www.swacu.org/appointment and submit your appointment request!
You may also visit our home page and click on the top-right corner on the “schedule an appointment” link to go directly to https://www.swacu.org/appointment
April 27, 2020
We have lowered our auto, motorcycle, credit card rates, CLICK HERE to see the most up-to-date rates!
Updated Drive-Thru hours! In order to protect our members and staff, all SWACU lobbies remain closed. However, beginning Monday, April 27th our Dallas Drive-Thru will stay open to serve members, Monday-Friday from 9:00 AM - 5:00 PM CT. Our staff will work remotely to continue to serve you!
March 19, 2020
March 18, 2020
In order to protect our members and staff, we are closing all SWACU Lobbies starting Monday, March 23rd and will work remotely to serve you.
Continued Member Service
You still have access to your accounts and to us. We encourage you to use our online services and secure messages through SWACU Online or Mobile Banking. You can use digital tools to manage your account, so our call centers can handle urgent matters for members.
Member Self-Service Options
CO-OP Network ATMs. For cash withdrawals, please visit our drive-thru ATMs or visit one of our CO-OP Shared ATM locations.
The following departments will continue to assist you and answer calls during our normal business hours of Monday - Friday from 8:30 AM – 5:00 PM CT.
- Call Center
- Member Services
- Card Services
- Consumer Lending
Loan payments. If you need to make a loan payment using a debit card, we are currently waving the fee to make the payment. All other loan payments made through direct deposit or payroll deduction will continue to be processed normally.
Member assistance. If you’ve been impacted by COVID-19 and need our support, we’re here to help. Please reach out to us at 800-262-5325 and find out about our assistance programs, such as credit line increase and collection forbearance that may be available.
Advice and guidance. With ongoing developments, we know you may have concerns about your personal finances. GreenPath offers free financial counseling and will work with you to identify resources and reassess your budget to get through this difficult time.
Beware of scams. Look out for suspicious email and text messages, medical supply scams, and fraudulent donation sites that may impersonate a company, charity or government agency. Please remember we will NEVER ask you for personal information including Debit or Credit Card PIN numbers. If you experience any suspicious activity, please call us and speak with one of our staff to notify them of your concerns. We care about you and your financial security.
While the circumstances continue to change, we may modify our operations as necessary, we thank you for your patience and cooperation. We encourage you to follow our social channels for further updates on our actions.