Having concerns about a merchant charge to your credit card or debit card? Or maybe you see a charge you don’t recognize and think it may be fraud. Don’t worry, we’re here to help! Click on the button below to begin your dispute. Be sure when filling out the form you are selecting the correct type of dispute.
Here’s are some quick ways to resolve your concerns:
- In the event that you need to cancel a lost or stolen credit card, call us at 800-262-5325 during business hours or contact our after-hours credit card contact center at 1-866-820-4838 (credit cards only).
- A great way to disable a lost or stolen card is by locking your cards through SWACU’s mobile banking app.
- We encourage all our members to set up alerts through home banking or mobile banking. Setting up alerts lets you receive account notifications directly to your cell phone or email.
Disclosure: Provisional credit will typically be granted within 10 business days so that you have the use of your funds while the investigation is ongoing. If additional information is requested during the process of your claim, please respond promptly. Please allow 45-90 calendar days for the final determination of your dispute. If it is determined the dispute is not valid, the provisional credit will be reversed. If it is determined the dispute is valid the provisional credit will be made final and will remain in your account. We will provide you with a written explanation at the end of the process. If you require additional assistance, please call our Dispute department at 1-800-262-5325 Ext 188 or 214-357-5577 Ext 188. The dispute department is available Monday thru Friday 8:30 am-5:00 pm CST