Bill Pay
05/01/2025
Questions? Online Banking Videos
How do I access bill pay?
Look for the menu option “Move Money". Go to the top right corner of your online banking dashboard and click on the three stacked lines. A drop down menu will appear with all your online banking options including "Move Money".
Do I need to re-add all my existing payees/recipients?
No, you will not. Recipients' billing information will transfer over. However, on certain “billers,” Bill Pay will prompt you for verification. You will want to verify your recipients as soon as possible to ensure timely payment.
What happens to my existing scheduled payments after conversion?
All scheduled payments will convert to the new system, please note that some payees will need to be verified before the scheduled payment will be sent. Payees that need to be verified will be highlighted yellow with an update button.
What should I verify after the conversion is complete?
We encourage you to confirm that all payees have transferred over and that your recurring payments are setup as expected.
I use a financial aggregator service, like Quicken, to keep track of my accounts at multiple financial institutions. What will I need to do for this service?
As part of our Online Banking upgrade, any third-party financial management service you use to track your account information will not automatically carry over your account details. After registering your new online banking credentials on or after April 28th, you will need to reconnect your SWACU account within these apps to continue syncing your financial data.
What if I have trouble logging in or accessing the new system?
Please contact SWACU directly at 800-262-5325.
How do I confirm my bills are paid?
Payment history will be available in Bill Pay. You can review all activity on the activity page or by reviewing each payee under the Pay Bills tab.
Text banking service will no longer be available on April 28th.
Our new Bill Pay format offers the following choices for how to pay bills, pay people, move funds or make transfers.
Transfers: moving money within your own SWACU accounts.
Member to Member: transfer money from one SWACU member to another using their member number, account suffix and first three letters of their last name
Move Money: pay or schedule a bill (Bill Pay), pay a person (P2P) using their phone number or email, or make an external transfer from another financial institution (Account to Account, A2A).
