Upgraded card management features are live now!
We're bringing the next generation of digital card solutions to our online and mobile banking platforms to better connect you with card management functions, card controls, convenience, and transparency.
The CardValet app, is now discontinued. To ensure a seamless transition please delete the old CardValet app to prevent getting duplicate alerts.
If you haven’t already, download SWACU's mobile banking app, and set up an account to get ready for the new features.
If you have the app, please make sure you have updated the app to the latest version to ensure the features work properly.
Enhanced Features Coming to Mobile Banking
- Added card controls and alerts
- Push provisioning to digital wallets (Apple Pay®, Google Pay™)
- Self-service features
- Spend insights and enriched transaction details
FAQs
What do I need to do before the update?
Current CardValet App users need to delete the old CardValet app. If disregarded, you may receive duplicate push notifications to your mobile device.
What do you need to do after the update?
When accessing the SWACU mobile banking app on or after Wednesday, April 17th, 2024, the app may need a few minutes to update. Next, simply tap Cards to see all the new features, enable alerts and manage the existing controls carried over from our CardValet app.
Will I need the CardValet App after this update?
No, you should delete the CardValet app as it will no longer be used.
No, the Cards feature will be integrated into SWACU's mobile banking app, so no additional app is necessary.
Cards is an online tool that provides you with greater control over how your debit cards are used, as well as insights into your spending habits.
- Add your SWACU debit card to your digital wallet (ApplePay® /GooglePay® )
- View debit card number, CVV code and expiration date.
- Activate your debit card and set a PIN.
- View a list of merchants that store your card information and a list of merchants who you have recurring payments.
- Set up push or email notifications, if you choose.
- Enable Transaction Enrichment, which allows you to view additional information about merchants for each debit card transaction (store name, address, logo, contact information, and street view).
- Report your card as Lost or Stolen.
- Submit travel notifications (up to 15 destinations and 15 days of travel). Contact SWACU if your trip is longer than 15 days.
- Hide, show or add SWACU debit cards.
Can credit cards be added?
Not at this time.
If I'm a joint owner on an account, can that debit card be added?
Yes. You may add additional SWACU debit cards. If you add a card that is not associated with the primary member's SSN or TIN, a security token will be sent to the card's owner that must be verified to complete the process.
Questions?
If you have any questions, please don’t hesitate to contact us at 1 (800) 262-5325.
