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To activate your new Credit Card, simply call 800-290-7893. Once activated, you can start using your card right away!

For a lost or stolen credit card please call 888-287-3416 in the US. Outside of the US call 206-389-5200.

Will my new credit card have the same features as my old credit card?

YES, all the features will stay the same?

Will I still be able to access transaction and payment history online for my old credit card?

Your history will still be accessible to you just as it was before.

Will my recurring credit card payment transfer to the new credit card?

There are several ways that you may have set up your credit card payment. If you use bill pay at another bank or credit union to send us your payment, you will need to change the billing address to:

Southwest Airlines Federal Credit Union
PO Box 35708
Dallas TX 75235

If you used the current credit card portal located in Online Banking to make a payment from your SWACU share or checking account, those automatic payments WILL transfer and you will NOT need to set up the payment in our new Online Banking system.

If you used the current credit card portal located in Online Banking to make a payment from another Financial Institution, those automatic payments will NOT transfer and will need to be set up in our new Online Banking system on or after Monday, April 28th, or you can reach out to us to help you set up a new payment.

What should I do with my old credit card?

You may continue to use your old credit card until April 28th. After that, destroy the old credit card and dispose of it.

Will this be reported as a new trade line on my credit report?

Yes, the new credit card will appear as a new trade line on your credit report. The old credit card trade line will be closed and showed as transferred.

When will my credit report reflect that the old credit card is paid off and closed and the new credit card is open?

The old credit card should appear paid off and transferred in May. If not, please contact us at 800-262-5325.

I have a dispute filed on my old credit card; how will that impact my new credit card?

This will not affect any outstanding disputes.

Is my credit limit changing?

How will my transactions and rewards be affected?

Transactions & Rewards

Friday, April 25th – 27th: Transactions made during this period will not post until the following week.
Rewards Points: will be earned up to Friday, April 25th and will be transferred to your new credit card, but will not post on your account until after the first billing cycle. Points will be available for redemption after your June statement is available.
Transactions conducted over the weekend of Friday, April 25th – Sunday, April 27th will not be awarded points.
Recurring Purchases/Subscriptions: Certain merchants may automatically update your payment details, but we recommend updating your new credit card number with all subscription services to ensure uninterrupted service.

Questions?

Credit Cards FAQ