SWACU Security Alert

We want to make you aware that if you receive a call from our 800 number or any local number that appears to be a SWACU phone number, it may not be a SWACU employee. These callers (Fraudsters) are spoofing the Credit Union phone numbers (numbers masked to look like our number) so that it appears as if it is a legitimate SWACU employee. Please ask for a name and let the caller know you will return their call at SWACU. Hang up and call us at the number listed on our homepage at... www.swacu.org. Please remember we will NEVER ask you for personal information including Debit or Credit Card PIN numbers.

If we contact you via phone, mail, email, or text we will not ask for your personal information. Be on the lookout for spoofing emails, texts, and phone calls designed to get information on your personal accounts. If you experience any suspicious activity, please call us and speak with one of our staff to notify them of your concerns.

As always, we encourage our members to monitor your account activity and let us know if you ever notice anything abnormal. We care about you and your financial security.

Security Tips:

Don’ts

  • Never provide personal information to anyone who has contacted you
  • Never click on links in emails to enter account information, usernames, or passwords

Do’s

  • Review security tips listed on the FTC Website
  • Consider resetting home banking passwords
  • Pay attention to emails for odd email addresses, misspelled words, and typos
  • Pay attention to your accounts for abnormal transactions and notify your financial institution immediately
  • If you receive a suspicious phone call asking for personal information, please hang up. If you are concerned about the validity, you may call us at the number listed on our website to confirm whether or not we attempted to contact you

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